Frequently Asked Questions
  

Q. I'm unable to find or recognise the part I'm looking for.

Please email us a picture of the enclosure, spare part or seal you require. Our team will happily review and further advise.


 

Q. Can I order online?

Yes, simply 'click' the part required then add the item to the shopping cart. You can then checkout using debit/credit card or PayPal payment options.



Q. Can I buy parts from outside the UK?

Yes, you can purchase parts from a number of countries - USA, Canada, South Africa, Ireland, etc. All destinations can be found through our checkout. 



Q. Are there additional delivery charges?

Delivery charges only apply if:

· Package exceeds 30kg in weight
· Non-UK mainland delivery
· Package is 1.5 metre or over in length (stated within product description)​

 
All orders over £75.00 are dispatched free of charge, including the exceptions listed above (UK only). Further information can be found through our checkout.




Q. What if delivery destination is VAT exempt?

Please ensure you select the country delivery destination through our checkout - the VAT is then automatically deducted and this includes Jersey (not UK).



Q. Where's my order? (When should I contact?)

Items are typically dispatched within 24 hours, with transport methods via Royal Mail and Express Courier. Parcels would usually arrive within 1-3 days from your order date. Although small packet Royal Mail deliveries ask you to allow up to 10 working days for delivery due to possible sorting errors.



Q. Where can I find cleaning directions for Showerlux aftercare products?

Details can be found within the product details on the item description page.



Q. Can I return my item?

Please refer to the Returns Policy within the general Terms & Conditions.




Shower-Outlet Ltd

Company No: 8700428 

VAT REG No.156 9091 83


Tel: +44 (0) 333 050 1476

Office opening hours 9am-5pm Mon-Fri (excluding bank holiday) Please don't hesitate to contact us for website assistance, for all general enquiries please email; info@showeroutlet.co.uk